Customer Information
PERSONALIZED SERVICE WITH SAVINGS UP TO 40% EVERYDAY!: If you're in the market for exquisite, hand-crafted upholstered furniture at savings up to 40% then you're in luck! Welcome to clubfurniture.com where you can purchase beautiful leather, fabric, and slipcover upholstered furniture direct from North Carolina for hundreds and in some cases thousands of dollars less than retail. Please shop around, educate yourself, and compare our prices with upscale "brick and mortar" home furnishings stores (you know which ones we're talking about) or even other online furniture retailers. You'll quickly see why you should buy from Club Furniture! All our upholstered pieces are bench made to order by master domestic furniture craftsmen and shipped direct to your door from North Carolina in an average of 6-8 weeks or sooner. We use only the finest componentry including select kiln dried North American hardwood frames, guaranteed "no-sag" spring systems, plush cushions, and durable coverings including full top grain Italian leathers and 100% cotton fabrics. In addition, we offer an exclusive "Comfort, Quality And Satisfaction Guarantee" which allows you to experience our beautiful pieces in your own home for 30 days! With one of the largest selections of styles and colors online and one of the most comprehensive warranties in the furniture business, why would you buy furniture anywhere else?
ABOUT THE ORDERING PROCESS: You can order our beautiful furniture two ways.
1. For the fastest service, order today using our online upholstery swatches as a guide. Upon receipt of your order we'll rush you our FREE furniture design kit via Priority Mail (2-3 business days). The kit includes our informative furniture buying guide and actual 1" x 3" leather and/or fabric swatch samples of ALL our upholstery choices. Once you receive the kit simply give us a call to confirm, change or cancel your preliminary "no obligation" order. This expedited two-step process allows you to take advantage of our current sale prices and see ALL our upholstery swatch samples in person before your final order is processed. Order now!
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2. Request our leather and/or fabric swatch samples first, receive the information via first class mail (slower service), then call our Toll Free number or place your order online. If you'd like to see actual swatches of our wonderful covering materials before you purchase simply Click Here To Request Our FREE Fabric And/Or Leather Swatches.
Regardless of how you place your order, full payment (less a nominal 10% deposit upon telephone order confirmation) is not processed until your order is completed in manufacturing and ready to ship. Each order is custom manufactured and the whole process including delivery averages 6-8 weeks depending on the style you choose.
ABOUT OUR SELECTION: We have the largest selection of leather, fabric, and slipcover furniture styles online, hands down! In addition, we have the largest selection of leathers and fabrics to choose from and one of the best warranties in the business.
ABOUT OUR CONSTRUCTION: We build furniture the way it should be built, by hand. Each of our leather, fabric, and slipcover pieces is hand-crafted by skilled North Carolina furniture craftsmen who have been developing truly exceptional seating for over 20 years. Each piece is built to order and shipped direct from one of our four factories located in the Southeastern, US. You've seen similar club style furniture in upscale furniture retailers selling for hundreds more, plus delivery! Now you can buy direct and get hand-crafted, superior quality furniture for hundreds less! All our pieces are built to last and look great in any setting, their timeless style will pass easily from one generation to the next. The frames are select North American, kiln dried hardwoods and each joint is either Mortise and Tenon or double wood doweled with reinforced corner blocks. Seat platforms and backs feature a highly engineered system of tempered steel sinuous springs with an integrated "no sag" platform to give controlled travel and a lifetime of support. The seat cushions are constructed of "ultra-cell" poly-urethane creating the comfort of "old world" seating or you can upgrade very inexpensively to down wrapped cushions. We use only the finest top grain, full aniline dyed, waxed Italian leathers and durable cotton fabrics for that soft yet sleek look. The coverings are applied to the frames with the unique detailing used by earlier master craftsmen who took the time to "do it right." These pieces will get better with age! We offer 30 distinct leather colors and 100 assorted vibrant fabrics.
ABOUT OUR PRICES: Our prices are hundreds of dollars less than what you'd pay for similar pieces at traditional "brick and mortar" furniture retailers! Since you're buying direct from North Carolina we simply don't have the inflated overhead expenses that a traditional furniture retailer has to deal with such as fancy showrooms, bloated advertising budgets, sales commissions, etc. Therefore, we can pass the savings on to you! Our pricing is also very simple. The prices on all our pieces are the same regardless of what style you choose from within each category (leather, fabric, slipcover) and Do Not include shipping.
ABOUT SHIPPING COSTS: We're proud to offer you professional "White Glove", in-home delivery. Our in-home carriers specialize in furniture delivery and you'll love their level of customer service. Their service includes inside placement of your furniture up two flights of stairs (if necessary). We'll set up the shipping arrangements for you. Please check out our FREE Nationwide Shipping Information.
ABOUT OUR CUSTOMER SERVICE: As both a Yahoo! Shopping Top Service Merchant and Better Business Bureau member, we take customer service seriously. We're not just saying that, we mean it! However, don't just take our word for it Read Our Customer Testimonials and our customer service! Our goal is to make your furniture buying experience with us very simple and enjoyable.
ABOUT OUR PREMIUM "DESIGNER STYLE" LINE OF LUXURY FURNITURE: Style, comfort, top quality, luxury, and quick shipping... you get it all with our "Designer Style" inspired luxury living room furniture styles! Furnish your home with our upscale hand-crafted upholstered sofas, sleepers, loveseats, chairs and ottomans. All "Designer Style" luxury furniture styles are available in select premium twills, micro-suedes, cobble cloths, stripes, linens, cut velvets, textured velvets, Euro velvets and leathers. Most "Designer Style" style chairs, loveseats, sofas, and sleeper sofas come with FREE matching throw pillows.
ABOUT OUR DOWN BLEND SEAT CUSHIONS: Our standard seat cushions are constructed using a medium firm "ultra-cell" poly-urethane core creating the comfort of "old world" seating. You may also inexpensively upgrade to our "duraplush" down wrapped cushions for the ultimate in comfort. Our down blend cushions still feature a medium firm poly core. However, because they are wrapped and/or topped in down you gain more softness and fullness in the seat creating a more sophisticated look. Either way relaxing will not be a problem!
ABOUT OUR COMFY SLEEPER SOFAS: Our sleeper sofas feature a Big Max 2000 tempered steel folding base mechanism that glides in and out with minimal effort. We then rest your choice of a 5.25" inch innerspring or memory foam mattress on a heavy duty, crosswire enhanced, trampolene style mattress support system. (no more "bar through your back and knees") Finally a sleeper sofa you can be proud to have your guests sleep on! (click here for sleeper sofa construction details)
ABOUT OUR VIBRANT 100% COTTON TWILL FABRICS: Vibrant in color and soft to the touch our cozy, 100% cotton upholstery grade fabrics are excellent for slipcovered and fully upholstered furniture alike. All offer high durability and a soft knap for years of enjoyment. Available in assorted colors! Spot clean with distilled water. Slipcovers made with cotton twill Are Machine Washable. COTTON TWILL SLIPCOVER WASHING INSTRUCTIONS: Machine Wash Cold, Gentle Cycle Using Woolite Or Other Mild Detergent. Line Dry Slipcovers (Do Not Use Hot Air Dryer) Until Damp-Dry. Place Slipcovers Back On Frames In Damp-Dry State And Let Form Dry Overnight.
ABOUT OUR HEAVYWEIGHT BRUSHED CANVAS FABRICS: Stain protection included at no extra charge! Featuring Treoguard™ stain repellent/soil release dyes. Made of 100% cotton, our heavyweight brushed canvas fabrics offer unmatched durability. Available in 7 vivid solid colors. Spot clean with distilled water. Slipcovers In Brushed Canvas Are Machine Washable. BRUSHED CANVAS SLIPCOVER WASHING INSTRUCTIONS: Machine Wash Cold, Gentle Cycle Using Woolite Or Other Mild Detergent. Line Dry Slipcovers (Do Not Use Hot Air Dryer) Until Damp-Dry. Place Slipcovers Back On Frames In Damp-Dry State And Let Form Dry Overnight.
ABOUT OUR VIVID FASHION FAUX SUEDES: Stain resistant fabric! Made of polyester ultramicrofibres, our vivid fashion suedes offer an unmistakable soft feel with wearproof durability. Perfect for those who want the classic look of suede without the associated cost and upkeep. Our fashion faux suedes are stain resistant and clean up easily with distilled water and mild detergent. Available in 12 bold solid colors! Slipcovers In Fashion Faux Suede Are Dry Clean Only.
ABOUT OUR PLUSH BRUSHED VELVETS: Stain resistant fabric! Made of 50% cotton and 50% polyester, our plush brushed velvets offer a more upscale look combined with unmatched durability and softness. Available in 4 unique solid colors. Spot clean with dry solvent. Slipcovers In Velvet Are Dry Clean Only.
ABOUT OUR DISTINCT FULL GRAIN LEATHERS: Our beautiful aniline dyed, upholstery grade, Italian tanned leathers are very durable and easy to maintain. We use only full-grain leathers on our furniture which is the strongest and most supple part of the hide. These texture rich leathers have not been buffed or sanded, therefore, the grain and other natural markings of the hide are apparent. These natural characteristics are considered by many to be the hallmark of fine leather. Aside from its beauty, leather is an outstanding value because it's inherently durable (it's great for children and pets) and requires little maintenance. Like all natural materials, leather is constantly changing, so surface scratches and small spills will actually blend in over time. In fact, leather furniture becomes more beautiful as it ages, developing a rich patina that shows how much the pieces have been enjoyed over time. Stretching during the upholstery process may cause the leather color to lighten slightly. Available in 20 distinct colors!
ABOUT OUR STANDARD WARRANTY: We're so confident that you're going to love our hand-crafted furniture that we back each piece with our Exclusive "Comfort, Quality And Satisfaction Guarantee". Our returns policy is simple... evaluate our merchandise in your own home for 30 days* and if after 30 days you're not completely satisfied simply call us Toll Free 1.888.378.8383 for a no questions asked, refund of your entire purchase price including all your shipping costs (less a nominal 10% re-stocking fee). It's like having the showroom in your home for 30 days. You simply won't find another custom furniture retailer with this type of quality and comfort guarantee. Our high resiliency, medium firm density cushion cores and plush down feather wrapped seats have a limited 5 year guarantee. If for any reason a cushion core should fail under normal conditions within the 5 year period, we will replace it at no charge. Frames and springs are guaranteed for the life of the original cover. If under normal usage, you experience any manufacturing related defects with your piece(s) at any time simply call us and we’ll arrange to get your piece(s) sent back to the factory for repair or replacement at no cost.
* 30 Day In-Home Trial requires a full 30 day merchandise evaluation in your home. 30 days after delivery of your piece(s) and within 15 days following, if for any reason you're dissatisfied with any aspect of our merchandise, simply call us Toll Free at 1.888.378.8383 to arrange for shipment (at our cost) back to North Carolina. Once we receive your piece(s) at the factory in North Carolina and determine that they are in factory original condition, we will gladly refund your product purchase price and all shipping costs (less a nominal 10% re-stocking fee). On exchanges (returned merchandise for new merchandise) due to non-manufacturing related issues, customer will be charged a 30% of purchase price re-stocking fee for the original merchandise plus return freight and re-delivery charges. All additional slipcover, "Quick Ship", "Clearance" and/or orders that utilize "Customers Own Materials" are final and can not be returned. Wood furniture and accessory items have a warranty against manufacturing defects. To receive credit on these items, they must be returned in original packaging with all hardware. Orders cancelled 7 days after the order confirmation date are subject to a 15% of retail price "cancellation fee." Customer is responsible for making sure items ordered will fit into the home (please notify us of narrow openings at time of order). If items are too large to fit in the home and refused, customer is still responsible for all delivery related fees and a 30% of purchase price re-stocking fee.
11535 Carmel Commons Blvd., Suite 202
Charlotte, NC 28226
E-Mail: clubinfo@onesourceplus.com